Individuals Going Door-to-Door
Rainbow has learned from concerned customers that individuals are going door-to-door representing themselves as being affiliated or partnering with Rainbow, and this is not the case. Our field technicians and customer sales team can be easily identified through Rainbow logoed attire and vehicles, and they do not ask for money while at a customer's house.
Everyone has a choice in service, and it is important that community members receive dependable information to make their decisions. Please know that Rainbow is committed to our communities. Rainbow continues to invest in the digital TV system and broadband network for our customers. Also, we are committed to providing the very latest Fiber broadband technology for our business communities, connecting several of our anchor institutions including local schools, hospitals, government, and libraries. Rainbow is proud of its long history of community support and its employees for their volunteerism. Please call if you hear anything that may run counter to our message because we are here for you.
If you feel you have been victimized or lied to, please contact the Customer Protection Hotline: 1-800-432-2310 or file a compliant at the Kansas Attorney General's Office here.
Caller ID Scam
It has been brought to our attention of another scam that is happening in our service area. Customers are receiving phone calls from a local telephone number with Rainbow Communications listed as the name on caller ID. The phone number listed is not a Rainbow Communications telephone number.
As a reminder, don't rely on the caller ID to verify who's calling. Here are a few additional tips for handling these calls:
1. Rainbow Communications will never call you and demand personal information or money.
2. Don't give out or confirm your personal or financial information with anyone who calls.
3. If you're feeling pressured to act immediately hang up.
4. Call us at 800-892-0163 with any questions.
If you've received a call from a scammer, report it to the FCC.