Rainbow Basic Tier Encryption Notice

On January 8, 2018, Rainbow will start encrypting Basic Cable TV on our cable system. If you have a Motorola DCX set-top box, digital transport adapter (DTA), or a CableCARD device connected to each of your TVs, you will be unaffected by this change. However, if you are currently receiving our Basic Cable TV (at $37.00 per month) or Bronze TV package (at $66.00 per month) on any TV without particular equipment supplied by Rainbow, you will lose the ability to view any channels on that TV.

If you are affected, you should contact us to arrange for the equipment you need to continue receiving your services. You are entitled to receive equipment at no additional charge for a limited period of time. The number and type of devices you are entitled to receive and for how long will vary depending on your situation. If you are a Rainbow customer and receive Basic Cable TV on your TV without Rainbow-supplied equipment, you are entitled to up to two devices for two years (five years if you also receive Medicaid). If you subscribe to Bronze TV or a higher level of service and receive our Bronze TV on a secondary TV without Rainbow-supplied equipment, you are entitled to one device for one year.

You can learn more about this equipment offer and eligibility at www.rainbowtel.net or by calling 1-800-892-0163. To qualify for any equipment at no additional charge or service fee, you must request the equipment between February 13, 2017 and May 8, 2018, and satisfy all other eligibility requirements.

We provide you this notice and offer of free equipment in accordance with FCC regulations.