Rainbow is upgrading its cable modem network in the cities of Elwood, Hiawatha, Highland, Horton, Sabetha, Seneca, Troy, and Wathena. This upgrade will increase bandwidth capacity and will allow Rainbow to deliver faster internet plans.

The upgrade requires network configuration that will reboot customer cable modems, resulting in some brief, intermittent outages to their services. Scheduled maintenance will take place during the day and during the evening, depending on the type of work that needs to be done. All scheduled maintenance can be found on the “Outages” page of our website or by clicking here.

If you have any questions about the system upgrade, please contact us at 800-892-0163.

FAQs

Why are you doing this maintenance? This maintenance is part of our cable modem system upgrade. Every town will require different maintenance and upgrades, but the overall outcome is to increase our bandwidth capacity to deliver faster internet speeds.

Why are there so many outages and not on the same day? There are several planned maintenance notifications because we are upgrading our cable modem network. This will affect the towns of Elwood, Hiawatha, Highland, Horton, Sabetha, Seneca, Troy, and Wathena.

Every town requires their own maintenance period because work must be done in each individual town. From time to time, we can do maintenance that affect all towns at once. Those are typically planned during the middle of the night when there is less network traffic.

Why is the outage during the day instead of at night? Some planned maintenance, like daytime maintenance, require our crews to work outdoors on wiring and equipment. For their safety, and to follow city guidelines, those outages are planned during the day.

Our evening outages are typically things that are done internally through our network.

How will the outage affect me? Most of the maintenance will be brief, service disruptions. A lot of the work being done requires network configuration that will reboot your cable modem, resulting in some service disruptions to your services.

How will I benefit from the maintenance? This planned maintenance is because we are upgrading our cable modem network. After the upgrades are complete, Rainbow will be able to offer faster internet plans.

Will the system upgrade make my bill go up? No, this cable modem system upgrade will not make your bill go up unless you chose to upgrade to a faster broadband plan.